The survey was completed by Rail Business Daily in partnership with Competency Training Marketplace (CTM) to determine how businesses had adapted to the pandemic and understand attitudes towards digital platforms as we head towards resuming normal operations across the industry.
More than 80% of businesses who responded said they have had to digitalise processes to continue operations during the pandemic, almost half of these said they had made ‘significant adaptations.’ With Government guidelines, a shift towards ‘work-from-home’ and anxieties for some, around coming into close contact with other this is not a surprising statistic.
We know that the switch to online meetings and adoption of new online operations platforms have forced businesses to significantly accelerate introducing more digital solutions to keep the business running.
Jeroen Boomsma, CTM Director, said: “It is a positive to see how businesses have improved their operations from a digital perspective during the pandemic and from the results we can certainly see that many have had to accelerate that process.
“This is a positive step for the rail industry to streamline and simplify processes for the betterment of these businesses and how the industry works going forward.”
As CTM was designed specifically with the rail industry in mind, to combat competency and training issues in the industry, so have a particular interest in how digital processes have changed when it comes to competency management.
Interestingly, for employers the findings did not match up to level of digitisation elsewhere in business.
60% of rail worker employers said that said they do not use an online digital competency management solution
77% of responses said they think that the industry could benefit from more specialised tools to keep up with training demands
Jeroen continues: “From this survey, and from conversations we’ve had with other businesses, it is surprising to see how many businesses have not adopted an online competency management solution yet. The competency demands are ever-growing in the rail industry. Moreover, with restrictions expected to end on June 21st, it will be significantly easier for projects to operate and restart, meaning a summer project boom should be on the way.
“As the industry sets to reopen, a shift towards a more green and sustainable industry is on the forefront of future operations. All of this considered, it is essential that companies have a well-trained workforce to be able to meet future changes and needs whilst keeping safety and compliance at the forefront.
“This is why CTM has been developed – we help business work smarter and meet the high competency standards to keep their workforce safe. CTM does this by making booking and managing training easier and more cost efficient than ever as the only solution to integrate a marketplace to book training with a competency management system.
“With 75% of those responders who said they use a competency management system noting integration as the key area for improvement, CTM is needed now more than ever.” CTM user Crescy Goodman, Safety Training Centre Manager from Atkins echoes this with her testimony. She said: “Easy to use and ensures that our business is compliant to industry regulators, by making the management of competencies more efficient and easier to maintain”.
This article was written for the Rail Director magazine, visit their website Rail Director Magazine Feature Halo Access A-Pod Launch in May edition (redcctv.co.uk)